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Onboarding and Operations Specialist

Remote, United States

About Recruitomics:

At Recruitomics Consulting, we help start-up biotechnology firms find and secure excellent talent so that they can grow and bring life-changing medicines, therapies, and devices to patients.

Core Values:

Innovation: We are always improving our systems and processes so we can serve our mission with dedication and efficiency
Diversity, Equity & Inclusion: We celebrate each other’s differences by intentionally engaging, learning, and listening to each other
Independence: Each team member understands and performs their role with confidence and excellence
Collaboration: We support each other to support the mission

Job Description:

Recruitomics Consulting is seeking a detail-oriented person with customer service or client-facing experience to onboard new team members and client companies. We are a growing, fully remote biotech recruiting consulting firm looking to build and improve our onboarding experience. 

The successful candidate will welcome and onboard new colleagues, including configuring software, providing introductory training, and ensuring they are set up for success. Similarly, you will also work closely with our recruiters and account managers to onboard new clients.

This person will also be the go-to for technical assistance questions and for creating and improving workflows for the company. The ideal candidate will have full-time availability, be comfortable working remotely, and display a can-do attitude. 

This role offers an excellent opportunity to broaden your skill set and gain valuable experience to advance your career.

This is a contract-to-permanent position

Responsibilities:

  • Create and maintain a superior onboarding experience, including initial technical set-up
  • Guide new colleagues and clients during the onboarding process
  • Collaborate with various departments to understand processes, identify inefficiencies, and build and/or streamline existing processes
  • Be the “go-to” person for all software systems-related questions
  • Partner with operations, recruiting, and HR teams members to improve accessibility in our workflows and inclusivity in our hiring and onboarding processes

Qualifications:

  • BA/BS preferred
  • Experience with project/task management applications required, ClickUp experience preferred
  • Experience with Applicant Tracking Systems required, Greenhouse and CATS preferred
  • Experience with Google Workspace and Missive or Slack preferred
  • Willingness to learn, engage with, and adapt to new softwares is critical
  • Comfortable troubleshooting, researching independently, and summarizing findings to key decision-makers
  • Solid written and verbal communication skills
  • Comfortable in a fast-paced and dynamic environment
  • A high degree of motivation and initiative
  • Ability to multitask, manage conflicting priorities, and meet deadlines
  • Excellent problem-solving, decision-making, and time management skills

If you’re excited to learn more about this opportunity, but don’t meet every qualification, we still encourage you to apply! We recognize the value of candidates with diverse backgrounds and experiences, and believe that human beings do not need to “check every box” to be a valued member of our team.

Benefits:

Our full-time employees enjoy competitive pay, excellent benefits (including a 401K match), and a fun, collaborative environment. We have always been remote, so we understand and embrace the challenges of remote work.

*Must have a reliable PC/Mac/laptop and a reliable internet connection to perform this role successfully.

As an equal opportunity employer, we pride ourselves on our company culture, which we built upon a foundation of inclusiveness and diversity. We are committed to listening, learning, and taking the necessary steps to ensure we maintain an equitable environment for all staff. We also strive to foster a culture of open communication, acceptance, and accountability, which is vital to creating an environment of belonging.

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