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Field Applications Scientist - U.S. East

Cambridge, MA · Customer Service
About Vizgen:
Vizgen is a rapidly growing company developing the next generation of spatially resolved genomic profiling tools that enable researchers to gain new insight into the biological systems that underlie human health and disease. The company's groundbreaking MERFISH spatial transcriptomics technology images RNA molecules with high accuracy and unrivaled detection efficiency at subcellular resolution. MERFISH provides transformative insight into a wide range of tissue-scale basic research and translational medicine in oncology, immunology, neuroscience, infectious disease, developmental biology, and regenerative medicine. For more information, go to www.vizgen.com.

Summary:
Reporting to the Director of Business Development, our East Coast-based Field Application Scientist role is intended to provide the scientific introduction of Vizgen technology to customers with a focus on biological discovery and helping customers efficiently generate their own data utilizing Vizgen’s MERSCOPE platform. The role will also support customer training and wet lab/analysis support. This exciting position requires complex scientific problem-solving skills, efficient communication, and most of all a passion for helping customers. You will be responsible for supporting and coordinating solutions to a wide range of needs of our customers and collaborators, focused on both pre-sales and post-sales.
 
The successful candidate will also manage and coordinate all technical aspects of customer demonstration projects, as well as represent Vizgen and engage with scientists and other customers at trade shows and scientific conferences.
 
Key Responsibilities:
  • Develop expert-level knowledge of Vizgen’s technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform
  • Develop expert-level knowledge of preparing tissue samples with Vizgen’s reagents and chemistry and how they impact the performance of the platform
  • Present product information and scientific applications for customer seminars and trade shows
  • On-board, train, and support new customers to ensure protocols are understood and followed properly
  • Work with customers to help design custom gene panels
  • Support customers in their data workflow to ensure high quality results are generated efficiently in a broad range of applications
  • Provide technical guidance to customers on experimental design for single-cell spatial analysis
  • Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions
  • Closely collaborate with the sales team in identifying new customer and market opportunities
  • Collect feedback from current customers and communicate to product teams and management to help guide product development
  • Represent Vizgen in a professional and friendly way when engaging with both external and internal customers
Requirements and Qualifications:
  • Ph.D. or MS in relevant scientific or engineering disciplines
  • 5+ years of customer support in life science genomics or imaging fields
  • Highly skilled in managing sample preparation and analysis for RNA detection in tissue
  • High sense of urgency for resolving customer issues
  • Experience in both start-up and large companies strongly preferred
  • Excellent interpersonal and team management skills
  • Excellent communication and presentation skills
  • Ability to travel 50% of the time
  • Highly organized, disciplined, and efficient in meeting deliverables
  • Highly proficient in the use of business platform tools including PowerPoint, Excel, Word, documentation control, customer support ticketing, and other relevant software applications
WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Vizgen affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression, or gender unless based upon a bona fide occupational qualification.
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