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Customer Applications Support Scientist

Cambridge, MA · Science/Research
About Vizgen:
Vizgen is a rapidly growing company developing the next generation of spatially resolved genomic profiling tools that enable researchers to gain new insight into the biological systems that underlie human health and disease. The company's groundbreaking MERFISH spatial transcriptomics technology images RNA molecules with high accuracy and unrivaled detection efficiency at subcellular resolution. MERFISH provides transformative insight into a wide range of tissue-scale basic research and translational medicine in oncology, immunology, neuroscience, infectious disease, developmental biology, and regenerative medicine. For more information, go to www.vizgen.com

Summary:
Working closely with Vizgen’s R&D and Product team members, the Customer Applications Support Scientist will support and coordinate solutions for our customers and collaborators. This in-office position based in Cambridge, MA will serve as a customer-facing technical expert with the ability to use complex scientific problem-solving skills and the ability to understand and propose solutions to customers’ needs across Vizgen’s entire workflow from sample prep, to imaging, to analysis.
 
Key Responsibilities:
  • Develop expert-level knowledge of Vizgen’s technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform
  • Develop expert-level of Vizgen’s reagents and chemistry with respect to how they impact the performance of the platform
  • On-board, train, and support new customers to ensure protocols are understood and followed properly
  • Work with customers to help design custom gene panels
  • Provide technical guidance to customers on experimental design for single-cell spatial analysis
  • Document customer issues, investigate underlying causes, and work with the rest of the Vizgen team to define solutions
  • Work closely with Vizgen’s leadership to support collaborations with leading research institutions and industry partnerships
  • Collect feedback from current customers and communicate to product teams and management to help guide product development
  • Represent Vizgen in a professional and friendly way when engaging with both external and internal customers
 
Requirements and Qualifications:
  • Ph.D. or MS in relevant scientific or engineering disciplines
  • 2+ years of customer support in life science genomics or imaging fields
  • Highly skilled in managing sample preparation and analysis for RNA detection in tissue
  • High sense of urgency for resolving customer issues
  • Experience in both start-up and large companies strongly preferred
  • Excellent interpersonal and team management skills
  • Excellent communication and presentation skills
  • Ability to travel 30% of the time
  • Highly organized, disciplined, and efficient in meeting deliverables
  • Highly proficient in the use of business platform tools including PowerPoint, Excel, Word, documentation control, customer support ticketing, and other relevant software applications
 
WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Vizgen affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.
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