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Senior Manager, IT

Cambridge, MA
About Vizgen:
Vizgen is a rapidly growing company developing the next generation of spatially resolved genomic profiling tools that enable researchers to gain new insight into the biological systems that underlie human health and disease. The company's groundbreaking MERFISH spatial transcriptomics technology images RNA molecules with high accuracy and unrivaled detection efficiency at subcellular resolution. MERFISH provides transformative insight into a wide range of tissue-scale basic research and translational medicine in oncology, immunology, neuroscience, infectious disease, developmental biology, and regenerative medicine. For more information, go to www.vizgen.com

Summary:

The Senior Manager, IT will be responsible for all aspects of information technology, including defining the IT strategy and roadmap, implementing new technologies, and handling desktop support. The Company is currently developing a spatial omics platform that includes reagents, instrumentation, and analysis software as part of its first commercial product launch. We are seeking a motivated IT professional with experience in a wide array of information systems and practices, such as networks, desktops, databases, cloud storage and computing, and information security.

 
Key Responsibilities:
  • Manage and coordinate IT projects and support tickets with Vizgen’s managed service provider and other external support vendors and resources   
  • Provide hands on support as needed, including but not limited to desktop support, infrastructure, and network administration across multiple different operating systems and environments
  • Manage internal information systems function, including systems programming, applications programming, networks, and computer operations
  • Support systems administration, maintenance, back up, restoration and performance optimization
  • Analyze, troubleshoot and resolve reported issues (software, hardware and processes)
  • Document all support incidents and hard configurations for data reporting purposes
  • Oversee the development of and validate business functional requirements
  • Validate resource requirements and develop budget estimates
Requirements and Qualifications:
  • BS or MS degree in Information Technology, Computer Science, or similar
  • 5+ years of experience in IT support, IT management, or as a technical engineer
  • Experience with Mac OS, Windows, and Linux systems
  • Experience with Office 365
  • Experience with networking and security
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to issues
  • Ability to focus and follow-through to resolution of issues
  • Experience building and mentoring an IT department within an emerging biotech environment preferred
  • Excellent interpersonal and team management skills 
  • Excellent communication and presentation skills
  • Enjoys working in entrepreneurial but collaborative team-oriented environment
  • Highly organized, disciplined, and efficient in meeting deliverables 
WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Vizgen affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.
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